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Return & Refund Policy

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At Harper House Studio, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

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Eligibility for Returns & Refunds

  • Jewelry: All earrings are final sale. Other jewelry items may be returned within 14 days of delivery if they are unworn, undamaged, and in their original packaging.

  • Fine Art: Returns are accepted within 14 days of delivery if the artwork is returned in its original condition and packaging. Commissioned or custom pieces are non-refundable unless there is a defect or error on our part.

  • Print-on-Demand Items: These items are final sale and non-returnable unless they arrive damaged or defective.

Return Process

  • To initiate a return, please contact us at harperhousestudio888@gmail.com with your order number and reason for return.

  • If your return is approved, we will provide instructions on how to ship the item back. Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

  • We recommend using a trackable shipping service for returns, as we are not responsible for lost packages.

Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 5-10 business days.

Non-Refundable Items

  • Custom-made, engraved, or personalized jewelry and art.

  • Gift cards and final sale items.

  • Artwork or prints that have been altered or damaged by the customer.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund.

Order Cancellations

  • Orders may be cancelled within 24 hours of purchase if they have not yet shipped or gone into production.

  • Cancellation requests made after this period may not be accommodated, especially for custom or made-to-order items.

Holiday & Peak Season Shipping

  • Shipping times may be longer during peak seasons and holidays. We recommend ordering early to ensure timely delivery​

 

For any questions regarding shipping or returns, please contact us at harperhousestudio888@gmail.com. We appreciate your support and look forward to assisting you!

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