Return & Refund Policy
At Harper House Studio, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Eligibility for Returns & Refunds
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Jewelry: All earrings are final sale. Other jewelry items may be returned within 14 days of delivery if they are unworn, undamaged, and in their original packaging.
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Fine Art: Returns are accepted within 14 days of delivery if the artwork is returned in its original condition and packaging. Commissioned or custom pieces are non-refundable unless there is a defect or error on our part.
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Print-on-Demand Items: These items are final sale and non-returnable unless they arrive damaged or defective.
Return Process
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To initiate a return, please contact us at harperhousestudio888@gmail.com with your order number and reason for return.
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If your return is approved, we will provide instructions on how to ship the item back. Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.
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We recommend using a trackable shipping service for returns, as we are not responsible for lost packages.
Refund Process
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 5-10 business days.
Non-Refundable Items
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Custom-made, engraved, or personalized jewelry and art.
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Gift cards and final sale items.
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Artwork or prints that have been altered or damaged by the customer.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund.
Order Cancellations
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Orders may be cancelled within 24 hours of purchase if they have not yet shipped or gone into production.
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Cancellation requests made after this period may not be accommodated, especially for custom or made-to-order items.
Holiday & Peak Season Shipping
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Shipping times may be longer during peak seasons and holidays. We recommend ordering early to ensure timely delivery
For any questions regarding shipping or returns, please contact us at harperhousestudio888@gmail.com. We appreciate your support and look forward to assisting you!